9. Anomaly Management · Zeitview Core Mobile App User guide

9. Anomaly Management

Accessing Anomaly Details

Access from map pins/polygons or list view (Solar/Properties).

For Wind/Utilities, access via list view only.

Anomaly details include type, severity, description, status, asset identifier and images.

Downloading and Viewing Images

View images online; Full-screen option available and swipe to view multiple images.

Download images when connected to the internet.

Solar anomaly and asset details panel

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Click on an asset containing anomaly for details

Click on an asset containing anomaly for details

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Anomaly details panel

Anomaly details panel

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Anomaly images, view multiple images and download images

Anomaly images, view multiple images and download images

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Asset details

Asset details

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Utilities anomaly details panel

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Click on an asset to view asset details

Click on an asset to view asset details

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List of anomalies for the asset

List of anomalies for the asset

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Anomaly details panel

Anomaly details panel

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Anomaly images, view multiple images and download images

Anomaly images, view multiple images and download images

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Property anomaly details panel

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Click on an anomaly marker for details

Click on an anomaly marker for details

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Anomaly images, view multiple images and download images

Anomaly images, view multiple images and download images

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Wind anomaly details panel

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Click on an asset to view asset details

Click on an asset to view asset details

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List of anomalies for the asset

List of anomalies for the asset

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Anomaly details panel

Anomaly details panel

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Anomaly images, view multiple images and download images

Anomaly images, view multiple images and download images

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Updating an Anomaly Status

Use the Anomaly Details panel to track the progress of an anomaly.

Update the Status

Open the anomaly.

Select the current status.

Choose the appropriate new status.

Confirm the update.

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View Status Information

The current status is displayed on the anomaly details page. You can also view when the status was last updated.

Available Statuses

Pending – No action has been taken.

In Progress – Work is underway.

On Hold – Work has been temporarily paused.

Not Found – The anomaly could not be located.

Resolved – The anomaly has been fixed.

No Action Required – No further action is needed.

Offline Updates (Solar only)

Status changes can be made while offline.

Updates sync automatically when connectivity is restored.

The Last Updated timestamp reflects the actual time the status was changed, not the sync time.

Bulk Anomaly Status Updates (Solar only)

Select an anomaly from the map or list and choose the target status. By default, only the selected anomaly will be updated.

Apply the update to anomaly sub-group (entire stack, combiner, or inverter) by Changing Updating Option. Selected anomaly sub-group will be highlighted on the map with a live count of matching anomalies.

Review and confirm the update. Only anomalies with the same anomaly type and current status as the selected anomaly are included.

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Uploading Files and Photos to an Anomaly

Use the Anomaly Details panel to add supporting photos and documents to an anomaly.

Upload Files

Open the anomaly.

Navigate to the Uploaded Files section.

Select Upload.

Choose a file or image and enter a caption.

Select a category and complete the upload.

View Files

Uploaded files and photos are displayed in the Uploaded Files section. Select an image to view it in full screen.

Download Files

Select a file or image and choose Download option through

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to save a copy to your device.

Delete Files

To remove a file or photo, select Delete option through

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and confirm the action.

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Upload files and images to an anomaly

Upload files and images to an anomaly

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Uploaded files and images to an anomaly

Uploaded files and images to an anomaly

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Serial ID Scanning (Solar)

Barcode Scanning:

Capture solar module serial IDs on-site using either the

Phone camera

Bluetooth enabled barcode scanners

Keyboard input

Offline Sync

Serial ID scan can be scanned in offline mode.

Updates sync automatically when connectivity is restored.

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Anomaly details panel, module tab

Anomaly details panel, module tab

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Anomaly details panel, module tab

Anomaly details panel, module tab

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